Refund & Cancellation Policy

1General Policy on Digital Voting Ballots

When a voter completes a ballot transaction, votes are immediately applied to the selected nominee's authoritative tally, leaderboard rankings adjust dynamically, and a cryptographic receipt is generated. Because these digital actions are consumed immediately upon processing, refunds cannot be granted for:

• Accidental selection of a candidate or wrong category by the voter.
• Change of preference or mind after checkout completion.
• A nominee's failure to reach the 1,000-vote award qualification threshold.
• A contestant withdrawing from an event after votes have already been cast.
• Disappointment with the eventual contest winner or category outcome.

2Exceptional Circumstances (Technical Overcharges)

A refund investigation may only be initiated under strict technical conditions:

• Duplicate Payment Gateway Debits: Where the voter was debited multiple times for a single checkout session due to network latency, and only one ballot was issued.
• Payment Debited Without Vote Delivery: In rare cases where a bank successfully processed funds but the system experienced a confirmed API timeout that prevented vote allocation.

Claims for duplicate debits must be submitted within 48 hours of transaction completion, accompanied by the bank debit alert and reference ID.

3Event Cancellation by Organizers

In the event that an organizer terminates or cancels a contest prior to the scheduled conclusion date without declaring certified results, the event settlement is frozen by platform management, and resolution will be handled in accordance with the organizer agreement under the supervision of JVICAN MASCOT INFLATABLE ENTERTAINMENT.